Participatory Decision-Making, Job Satisfaction and Employees’ Innovative Work Behaviour among Small Retail Stores: Roles of Organisational Citizenship Behaviour and Employees’ Competencies
Aborampah Amoah-Mensah*, and Edna Naa Amerley Okorley**
Department of Management, School of Business, College of Humanities & Legal Studies
University of Cape Coast, Ghana *
Department of Human Resource Management, School of Business, College of Humanities & Legal Studies,University of Cape Coast, Ghana **
Abstract: The study aims to examine the effects of participatory decision-making (PDM) on the innovation of workers of small retail stores in Kumasi, Ghana. It is also to analyse the mediating role of job satisfaction (JS) and the moderating roles of both organisational citizenship behaviour (OCB) and employee competencies (EC) between PDM and employees’ innovative work (EIWB). Based on the social exchange theory (SET), a sample of 723 workers from small retail stores is used for the study. The Partial Least Squares (PLS) and Structural Equation Modelling (SEM) are also adopted to test eight hypotheses. The research highlights the five variable relationships entailed in the model and therefore confirms SET in the Ghanaian retail industry. It is found that PDM has a positive link with JS and EIWB while PDM has an indirect connection with EIWB through JS. Also, the association between PDM and EIWB is strengthened by EC and weakened by OCB. Again, EIWB is positively influenced by JS, OCB and EC. The findings throw light on how policymakers and practitioners can improve EIWB in the retail industry.
Keywords: participatory decision-making, job satisfaction, employees’ innovative work, organisational citizenship, employees’ competencies, small retail stores
