Organisational Studies and Innovation Review

Volume 5 / 2019| Issue 2

How to Improve Customer Service with the use of a Service Blueprint- Susan Silverstone
page: 1-13        Size: 2095KB        Download PDF

Effects of Privatisation on Non-financial Performance Measurements in Healthcare Sector -Aiman Farran
page: 14-22        Size: 1176KB        Download PDF

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