How technology drives the internationalisation process: An exploratory of Small and Medium Enterprises

Sathiswaran Uthamaputhran, Azlinda Shazneem binti, Md Shuaib and Nurul Hasliana binti Hamsani
University Malaysia Kelantan, Malaysia, Faculty of Business and Entrepreneurship

Abstract:This study aims to understand the extent to which external technologies influence the degree of internationalisation for Small and Medium enterprises (SME). The in-depth analysis of two case studies have been included to facilitate this purpose. Findings from our empirical study provide evidence of how technologies help the process of internationalisation. Communication tools like email, technical experts, and website have direct effects on internationalisation and venture growth. They offer SMEs a higher level of information, and the tools to ascertain the differential contingent value in international activities.

Keywords: Internationalisation, Technology, SMEs,