A Cross Sectional Analysis of the Dynamics persuading young adults
Intention of Web Retailing-SEM Approach

Khadija Ejaz Khan* and Faiza Murtaza**
Senior teaching fellow, Lahore school of economics*
Senior teaching fellow, Lahore school of economics**

Abstract:With the technological advancement in the speed of internet, availability of gadgets and wide spread awareness of global brands web retailing has become more systematic in the recent times. The study aims to investigate the dynamics that persuade young adults in south Asia with to shop more online and the elements that would increase their adaptability towards this new medium of shopping that leads to the intention to buy through web retailing. This paper tests the hypothesis that Usefulness, Convenience, Higher Satisfaction, Payment Security, Privacy and the customer support by the companies impact the intentions to buy online in future. These factors were identified after conducting Exploratory and confirmatory factor analyses. Through Structural Equation Modeling the results concluded that instead of Customer Support and payment security all other factors significantly influenced the intentions to buy more online in future

Keywords: online shopping, intention, factors, internet, SEM.

Organisational Commitment: Changes, Choices and Trends

Sohnia Salman*, Irfan Butt** and Sumaira Hamid*
Lahore School of Economics, Lahore, Pakistan*
Lakehead University, Canada**

Abstract:This Research is based on a systematic literature review on evolution and development of organisational commitment methodologies and the changing trends of publications in organisational commitment literature in two different time periods, across various regions. A total of 242 empirical quantitative and mixed method articles published between 1978-2016 have been reviewed and analysed based on the research methodologies employed i.e. research design, sampling methods, data collection method, sample size, respondent industries, respondent country, respondent categories and statistical procedures across two different time periods. The publication trends are discussed in terms of most productive authors, top journals, authorship type, collaboration and most productive universities across different regions. An effort is made to bridge the gaps of previous works and identify future opportunities for research on commitment. There is a lack of systematic in depth literature on organisational commitment. The current study is a comprehensive integrative review of OC methodologies in use and the publication trends with the use of advanced cross tabs, based on a larger sample size, a greater time span(38 years) and a larger number of journals relative to the previous works.

Keywords: Integrative Review, Methodological Trends, Publication Trends, Organisational commitment

The Impact of Online Banking of Customer Satisfaction in Jordan
Loiy Bani Ismail and Mohammad Alawamleh
Business Administration Department
American University of Madaba

Abstract:Electronic communications and e-commerce have revolutionized the banking industry both in internal operations and in dealing with customers, and modern customers in developed countries have high expectations of service quality provided from banks to meet their satisfaction; however, many people resist such change and remain rooted in traditional high-street banking formats, particularly in developing countries. This paper uses a quantitative questionnaire and interviews to explore customers' perspectives on the e-banking system in Jordan, defining e-banking terminology and its functions and the advantages and limitations of e-banking applications to explore the impact of e-banking on traditional services. It finds that e-banking adoption had a positive effect on Jordanian banks and customers’ satisfaction rates, loyalty and incredibly positive word of mouth for the banks. The paper also identifies factors that determined customers’ satisfaction with internet banking. Based on the findings some recommendations are given to increase e-banking adoption in Jordan.

Keywords: Online banking, Jordanian banks, Customer satisfaction, e-banking.

Green Purchase Behaviours of Muslim Consumers: An Examination of
Religious Value and Environmental Knowledge
Nanang Ariswibowo and Ezlika Ghazali
Graduate School of Business, Faculty of Business and Accountancy, University
of Malaya, 50603 Kuala Lumpur, Malaysia

Abstract:Green behaviour is an increasingly important topic gaining much attention worldwide. This study examines the linkages between religious value, environmental knowledge, and green purchase behaviours from a sample of 190 Muslim consumers in Indonesia, a country with the world’s largest Muslim population that accounts for about 80% of all Muslims living in Southeast-East Asia. Using partial least square (PLS), a variance-based structural equation modelling (SEM), results indicate that religious value positively affects green purchase behaviours, with environmental concerns, green purchase attitudes, and green purchase intentions as mediators. In addition, this study demonstrates that environmental knowledge has a positive impact on green purchase behaviours. To the literature, this study also confirms that religious value is a multidimensional construct (intrinsic, extrinsic, and quest) with reflective first-order and formative second-order items. Consequently, the study provides practical implications for green marketers to fine-tune their marketing strategies, as well as directions for future research.

Keywords: environment, green product, environmental knowledge, religious value, purchase behaviours, formative construct

Effectiveness of Supervision and Management on Teaching Staff in
Engineering Colleges
Praveen Kakada, and Yogesh Deshpande
Visvesvaraya National Institute of Technology, Nagpur, India, Dept. of H&SS

Abstract:The purpose of this study is to examine the impact of effectiveness of supervision and management among male teaching staff in private engineering colleges. This paper aimed to study the significant difference among male teaching staff for effectiveness of supervision and management with respect to their tenure. In order to enhance efficiency, job satisfaction and job commitment of employees, the organization must satisfy the needs of its employees by providing effective supervision and management. A structured 5 point Likert scale questionnaire was administered on 100 male teachers working in private engineering colleges of Nagpur to collect the data. The data was analyzed through SPSS by using statistical tools such as descriptive statistics, t- test and Annova. Based on the statistical findings it was found that there is a significant difference between 1-8 years work experience and 8 years above work experience. The results highlight that employee tenure (work experience) acts as a major important factor for effectiveness of supervision and management.

Keywords: Effectiveness, Supervision, Management, Engineering colleges.

Confirmatory Factor Analysis of the Organisational Citizenship Behaviour
Scale: Syrian Experience
Osama Hazzi, and Issa Maldaon
Faculty of Business, Economics and Statistics, University of Vienna
Faculty of Economics, University of Damascus

Abstract:The purpose of this study is to test whether the original form of Organisational Citizenship Behaviour (OCB), which was documented in the study of Smith et al., (1983), is reliable and valid for the working conditions of the private insurance sector during the wartime in Syria. To this end, we used Cronbach's alpha for checking the reliability and Confirmatory Factor Analysis (CFA) for checking the model fitting and the validity including the convergent and discriminant validity. The findings reveal a shorter version of OCB completely fitting the working conditions of the private insurance companies in Syria. This would virtually help the organisation to identify the most functional OCBs and to develop the tools promoting such behaviours during the difficult times. Disclosing the differences between the main and potential scale of OCB were discussed. Limitations and implications were also demonstrated in this study.

Keywords: Organisational citizenship behaviour, confirmatory factor analysis, reliability, validity, private insurance companies, Syria, wartime.