Confirmatory Factor Analysis of the Organisational Citizenship Behaviour
Scale: Syrian Experience
Osama Hazzi, and Issa Maldaon
Faculty of Business, Economics and Statistics, University of Vienna
Faculty of Economics, University of Damascus
Abstract:The purpose of this study is to test whether the original form of Organisational Citizenship Behaviour (OCB), which was documented in the study of Smith et al., (1983), is reliable and valid for the working conditions of the private insurance sector during the wartime in Syria. To this end, we used Cronbach's alpha for checking the reliability and Confirmatory Factor Analysis (CFA) for checking the model fitting and the validity including the convergent and discriminant validity. The findings reveal a shorter version of OCB completely fitting the working conditions of the private insurance companies in Syria. This would virtually help the organisation to identify the most functional OCBs and to develop the tools promoting such behaviours during the difficult times. Disclosing the differences between the main and potential scale of OCB were discussed. Limitations and implications were also demonstrated in this study.
Keywords: Organisational citizenship behaviour, confirmatory factor analysis, reliability, validity, private insurance companies, Syria, wartime.